Terms of Service
Last update: 20 Dec 2025
1. Who we are
Company: SkipUp
Contact: support@skipup.ai.
2. What this contract covers
These Terms govern access to and use of the SkipUp service, website, apps, and APIs (the "Service").
By creating an account or using the Service, you agree to these Terms.
If you use the Service on behalf of a company, you confirm you have authority to bind that company.
3. Key definitions
Customer: the company that signs up.
Authorized Users: people Customer invites to use the Service.
Customer Content: data Customer or its Users provide, including agendas, transcripts, audio, notes, files, and metadata.
Account Data: billing, profile, and contact information.
Usage Data: analytics and telemetry about how the Service is used.
Subprocessors: third parties that help us run the Service.
4. Account and eligibility
You must be 18+.
Keep your account secure. You are responsible for actions in your account.
Use real names and accurate info.
Geographic restriction: We do not offer the Service to individuals or companies located in the European Union, European Economic Area, or the United Kingdom.
5. Subscription, fees, and taxes
You buy the Service by an Order (web checkout or signed order form).
Plans are billed monthly or annually in advance unless stated otherwis.
Fees are non‑refundable except where the law requires or we say so in an Order.
Late payments may be suspended. You pay all applicable taxes except our income taxes.
If we offer a free plan, trial, credits, or “free” usage limits, those are provided to support normal use. You may not circumvent or abuse limits (for example by creating multiple accounts, rotating identities, automating signups, reselling free access, or otherwise avoiding fees). We may enforce limits and suspend or terminate access immediately if we reasonably believe you are abusing free usage.
6. License and acceptable use
We grant Customer a non‑exclusive, non‑transferable right to use the Service during the subscription term.
Do not: break the law, disrupt the Service, reverse engineer, scrape without permission, or use the Service to build a competing product.
Follow our Acceptable Use Policy (AUP). We can suspend accounts that violate it.
7. Customer Content and ownership
Customer owns all Customer Content.
Customer gives us a worldwide, limited license to host, process, and display Customer Content to provide and improve the Service, to secure it, and to comply with law.
We may use data to improve our Service so long as it does not contravene our Privacy Policy.
Customer is responsible for the legality and accuracy of Customer Content, including obtaining required consents for recording and transcription.
8. Audio, recording, and consent
The Service can capture audio and meeting content.
Laws on recording differ by place. Customer must get all legally required consents from participants.
If a participant asks to stop recording, Customer will pause and comply.
9. AI features and limitations
The Service uses AI to summarize, prioritize, and draft agendas.
We may use trusted AI vendors to process Customer Content. Current vendors may include OpenAI, Anthropic, Recall.ai, ElevenLabs, Nylas, and GetZep.ai.
AI can be wrong. Do not rely on outputs as legal, medical, financial, or HR advice.
10. Data protection and privacy
Our Privacy Policy is part of these Terms.
For Customer Content, we act as a processor to Customer. For Account Data, we are a controller.
On request, we will sign a Data Processing Addendum (DPA) with SCCs for international transfers.
11. Security
We use industry‑standard security. This includes encryption in transit, role‑based access, and audits of Subprocessors.
Customer must protect access credentials and enforce reasonable internal security practices.
12. Subprocessors
We use Subprocessors to deliver the Service. A current list may include: GetZep.ai (vector memory), Recall.ai (meeting capture), Nylas (calendar and email), OpenAI and Anthropic (LLM processing), ElevenLabs (TTS/voice).
We bind Subprocessors by contract to protect data at least as strongly as we do.
13. Service changes and beta features
We may improve or change features.
Beta or preview features are provided "as is" and may change or end at any time.
14. Support and uptime
We provide reasonable support via support@skipup.ai and documentation.
The Service may be unavailable for maintenance or events outside our control.
15. Feedback
If you give us feedback, you give us a free right to use it to improve the Service with no obligation to you.
16. Publicity
We may use Customer name and logo to identify Customer as a user of the Service. Customer can opt out by emailing support@skipup.ai.
17. Suspension
We can suspend access for non‑payment, security risks, legal risk, or AUP violations.
18. Term, renewal, and termination
The term is in the Order. Subscriptions renew automatically unless cancelled.
Either party may terminate for material breach not cured within 30 days of notice.
On termination, we will make Customer Content export available for 30 days, then delete it, except where the law requires retention.
19. Warranties and disclaimers
We warrant we will provide the Service with reasonable care and skill.
Except as stated, the Service is provided "as is." We disclaim implied warranties to the extent allowed by law.
20. Indemnities
We will defend Customer against third‑party claims that the Service infringes IP, and pay damages finally awarded, if Customer promptly notifies us and lets us control the defense.
Customer will defend us against claims arising from Customer Content, use in violation of law, or breach of the AUP, and will pay damages finally awarded.
21. Liability limits
Neither party is liable for indirect, incidental, special, or consequential damages, or lost profits, to the extent allowed by law.
Each party’s total liability is capped at the fees paid or payable by Customer in the 12 months before the claim arose. Carve‑outs: IP indemnity, data breaches caused by gross negligence or willful misconduct, and amounts owed under Section 20.
22. Compliance
Follow all laws, including anti‑bribery, export, and sanctions rules.
Do not upload regulated data like PHI or card data unless we have a signed agreement that allows it.
23. Governing law and disputes
Governing law: USA. Venue: Delaware.
Dispute resolution: binding arbitration under [AAA/JAMS] in [City, State]. Either party may seek injunctive relief in court for misuse of IP or data.
Class action waiver and jury trial waiver where allowed by law.
24. Updates to Terms
We may update these Terms. We will post the new version and the effective date. Material changes will be notified to the account owner.
25. Miscellaneous
Neither party is liable for failures caused by events outside its control.
Assignment needs consent, except either party may assign in a merger or sale of all assets.
If a term is unenforceable, the rest stay in effect.
These Terms plus the Order and DPA are the entire agreement.
SkipUp Acceptable Use Policy (AUP)
Website: skipup.ai
Contact: support@skipup.ai
Effective date: Dec 20th 2025
This AUP is part of the SkipUp Terms of Service (the “Terms”). Capitalized terms not defined here have the meaning in the Terms. If you violate this AUP, we may limit features, suspend access, or terminate your account as described in the Terms.
1) Who this applies to
This AUP applies to all Customers and Authorized Users, including free, trial, and paid usage, and any integrations or APIs connected to the Service.
2) General rule
Use the Service lawfully and in a normal way. Do not use the Service in a way that risks harm to others, the Service, or SkipUp.
3) Free plans, trials, and monthly usage limits (no abuse)
If we offer a free plan, trial, credits, or monthly usage limits (for example minutes, meetings, actions, messages, or API calls), you must not bypass them.
You must not:
create multiple accounts or workspaces to get more free usage
use aliases, disposable emails, phone numbers, devices, or automation to reset limits
share one account across unrelated people to avoid paying
resell, rent, or broker access to free or trial usage
route usage through integrations to hide who is using the Service
attempt to disable, evade, or interfere with limit enforcement
We may enforce limits using caps, throttling, rate limits, or blocks. Free and trial limits may change at any time.
4) Meetings, audio, recording, and consent
You are responsible for ensuring you have the legal right and any required consent to record, transcribe, store, and share meeting content, including audio and transcripts. You must follow applicable laws and meeting platform rules.
You must not use the Service to secretly record or to surveil people without a lawful basis.
5) Content rights, confidentiality, and third-party data
You must have the rights or legal basis to upload, connect, or process any content through the Service.
You must not:
upload or process content that infringes IP rights
use the Service to copy, scrape, or redistribute third-party content at scale without permission or legal basis
violate confidentiality obligations or upload content you are not allowed to share
6) Security and system integrity
You must not:
attempt unauthorized access to accounts, systems, or data
probe, scan, or test vulnerabilities
bypass authentication or access controls
introduce malware or harmful code
disrupt the Service (including excessive automation, flooding, or denial-of-service behavior)
scrape the Service without our permission
reverse engineer or attempt to derive source code or underlying components, except where the law forbids restricting this
7) Spam, harassment, fraud
You must not:
send spam or bulk unsolicited outreach using the Service
harass, threaten, defame, or impersonate others
use the Service for scams, phishing, or fraud
8) Restricted data
Unless we agree in writing, you must not upload or process:
payment card data (PCI)
regulated health data (PHI)
passwords, API keys, private tokens, or similar secrets
other highly regulated data that requires a special agreement
9) APIs and integrations
If you use APIs or integrations, you must:
follow documented rate limits and fair use expectations
keep credentials secure
not share keys publicly
not use APIs or integrations to bypass free or paid limits
10) Enforcement
We may investigate suspected violations. If we reasonably believe there is a violation or risk, we may remove content, disable features, throttle usage, suspend access, or terminate accounts, to the extent permitted by law. We may do this with or without notice when needed for security, legal compliance, or to prevent harm.
11) Updates
We may update this AUP from time to time. Changes take effect when posted on skipup.ai (or as otherwise stated). Continued use of the Service after the effective date means you accept the updated AUP.
12) Reporting
Report abuse at support@skipup.ai and include details, timestamps, and any screenshots or logs you have.